Do you prefer paying utility bills online?
Versus.. (a) Writing a cheque, including the payment stub, posting it, waiting 3-4 days for it to be cleared (b) Going to the nearest utility payment acceptance kiosk or agent, standing in queue, take case with me, pay up and get a receipt (c) Pay via ATM, punch in all the account numbers (hope you did not make a mistake), pay up, get receipt. Yes, online is definitely the preferred method now for a lot many people